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Return, Refund, and Exchange Policy

Thank you for shopping at Pilolo . If you are not entirely satisfied with your purchase, we're here to help. Please review our policy on returns and refunds. 

Return Policy 

You have 15 days from the date of your purchase to return an item. To be eligible for a return, your item must meet the following criteria: 

  • The item must be unused and in the same condition that you received it. 
  • It must be in the original packaging with all tags still attached. 
  • The item must not show any signs of wear or damage. 

Non-Returnable Items: 

  • Items purchased on sale. 
  • Items marked as non-returnable. 

Please note that we do not offer exchanges at this time. If you need a different item, please return the original item for a refund and place a new order. 

Exchange Policy 

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a full refund and then place a new order for the item you desire. This ensures you receive your new item quickly and secures its availability. 


Once we receive your item, we will inspect it and notify you on the status of your refund after completing an internal quality check. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5 to 7 business days, depending on your card issuer's policies. 


You will not be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be covered by us if the return is a result of our error (e.g., you received an incorrect or defective item). 

How to Return Your Item 

To return an item, please email our customer service at with your order number and details about the product you would like to return. We will provide you with instructions on how to proceed with the return. 

Contact Us 

If you have any questions on how to return your item to us, contact us at 


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